Question 1

How much will my cleaning cost?

Accepted Answer

We believe in upfront flat rate prices. Our prices are based in the number of bedrooms/bathrooms your home has. This includes the kitchen, living room, and dinning room. There are discounts for recurring services and add-on services so you can have a cleaning tailored to your needs.

Question 2

Can I get an estimate?

Accepted Answer

Sure. Fill in your details of what type of cleaning service and your house details, and a rough estimate including the approximate time it will take to clean your home based on the services selected will be sent to you.

Question 3

How long will my cleaning take?

Accepted Answer

The time varies from home to home. Our booking form includes a rough estimate of how long you'll cleaning will take based on the services you choose.

Question 4

What's included in my cleaning?

Accepted Answer

Besides the Bathroom/Bedrooms you choose, our cleanings include the kitchen, living room, and dinning room. A checklist of the specific areas we clean is available in the Service page.

Question 5

What's not included?

Accepted Answer

The following items are not included as part of our cleaning services: exterior windows, mold removal, excessive clutter removal, heavy lifting, cleaning high surfaces, junk removal, cleaning of biohazards, post construction cleaning.

Question 6

Do I need to be present during the cleaning?

Accepted Answer

It's up to you. If you are present we prefer you are out of the way. Most of our customers are not present during their cleanings. There are different ways to arrange our visit. You may leave keys in a hidden place (under the mat, in the mailbox, etc...), with a neighbor, front desk, or give us a spare. We take great responsibility in securing keys and access to your property.

Question 7

Do you provide your own cleaning products?

Accepted Answer

We'll bring everything necessary to clean your home, we ask you to provide mop and bucket and a vacuum cleaner. We use cleaning products that are pet and family safe. If you would like us to use your favorite cleaning product, just let us know where you keep it in your home and we'll accomodate your request.

Question 8

How many people will come clean my home?

Accepted Answer

We work in singles, so only one cleaner will come. We are a highly motivated cleaning team with vast experience in the cleaning industries. Rest assured that you'll receive a high quality cleaning!

Question 9

What are your hours of operation?

Accepted Answer

Home cleaning services can be scheduled between 9 AM through 5 PM Monday through Friday. Our office hours are from 8:00AM to 6:00PM Monday through Friday.

Question 10

Are you bonded and insured?

Accepted Answer

We are bonded and insured. Our business is registered in Ontario.

Question 11

What areas do you service?

Accepted Answer

We serve Kitchener-Waterloo Region mainly. Special arrangements can be made for homes close to our service area.

FAQs

The Ins And Outs of How We Do Business